Refund and Returns Policy

Returns Policy – North West Forktrucks

At North West Forktrucks, we want you to be fully satisfied with your purchase. This policy outlines your rights and our procedures regarding returns and warranties.

1. Returns Eligibility

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be in the same condition as received.
  • The item must not have been misused, altered, or damaged after delivery.
  • Proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

We may not accept returns for:

  • Items that have been modified or altered after purchase
  • Items damaged due to misuse, neglect, or improper operation
  • Custom or special-order equipment (unless faulty)

3. Return Process

To initiate a return:

  1. Contact us within 30 days of delivery.
  2. Provide your order details and reason for return.
  3. We will confirm eligibility and provide return instructions.

Returns must not be sent without prior approval.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or not as described.

5. Refunds

Once your return is received and inspected:

  • We will notify you of the outcome.
  • If approved, refunds will be processed to your original payment method.

Shipping costs are non-refundable unless the return is due to our error.

6. Warranty

All products come with a 30-day warranty from the date of delivery.

This warranty covers:

  • Mechanical faults
  • Manufacturing defects

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, improper maintenance, or accidents

If your item develops a fault within the warranty period:

  • Contact us immediately with details and, if possible, photos or videos.
  • We will assess the issue and offer a repair, replacement, or refund where appropriate.

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Notify us within 48 hours of delivery
  • We will arrange a suitable resolution, including return, repair, replacement, or refund at no additional cost to you

8. Contact Us

For all returns and warranty enquiries, please contact:
North West Forktrucks
Email: info@northwestforktrucks.co.uk
Phone: 0151 922 9245